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How to start a BPO call center in India
Today, I am going to discuss “How to start a BPO call center in India?” So let’s start… Business Process Outsourcing(BPO) power-center on the back of an in number English talking populace and a skilled pool of individuals. The Indian BPO Industry is assessed to be around $20-billion and is relied upon to clock a twofold digit development of around 12-15%, for the budgetary year 2013-14. In this way, there still exists a lot of chance in the Indian BPO industry and numerous Indian and Foreign Companies are hoping to set up BPO/Call Centers in India. In this article, we take a gander at the guidelines and regulations that worry the starting up a BPO/Call Center office in India.
BPO administration gives who give administration like telebanking, telemedicine, tele-education, tele-trading, e-commerce, call center, network operation center and other IT Enabled Services, by utilizing Telecom Resources are required to acquire an “Other Service Provider” (OSP) enrollment by applying to the Department of Telecommunication. One of the criteria for acquiring OSP enlistment is that the substance applying for the OSP Registration be a Company enrolled under the Companies Act. Consequently, it is prescribed that all organizations that wish to set up a call center/BPO be built up as a Private Limited Company or Limited Company under the Companies Act 1956.
How to get OSP license?
OSP Registration is an absolute necessity for administration gives who give administration like telebanking, telemedicine, tele-education, tele-trading, e-commerce, call center, network operation center and other IT Enabled Services, by utilizing Telecom Resources. To get OSP Registration, an application must be made to the Department of Telecommunication in the imperative configuration alongside the supporting records. The accompanying is the reports that must be submitted alongside the application charge of Rs.1000/-.
- Certificate of Incorporation issued by Registrar of Company
- Memorandum and Article of Association
- Board resolution or Power of Attorney authorizing the authorized signatory with attested signatures.
- A note on the nature of business/activities of the proposed OSP List of present Directors of the Company.
- The present shareholding pattern of the company indicating equity details
In case a service provider wishes to share the infrastructure between an International OSP and Domestic OSP, the facility must be at least 50 seaters and the entity must also furnish the bank guarantee to the Department of Telecommunication. The amount of bank guarantee to be provided with the application will depend on the call center architecture that has been established. Once the application is accepted and registration is granted, the registration will be valid for 20 years unless otherwise explicitly mentioned in the registration letter. OSP Registrations are location specific; therefore, more than one registration may be necessary if the applicant has operations at multiple locations.
Goods & Service Tax (GST) Registration
Administration expense is one of the broadly imposed types of assessment on administrations gave crosswise over India and any individual or element which gives assessable administration is at risk to gather and pay to the Government of India, service tax on the duties gave by that individual or substance. Goods & Service Tax at the rate of 18% of the charging sum must be gathered from household clients and transmitted to the Government. On the off chance that the administrations are sent out, administration expense won’t be pertinent.